Level 2 Award in Conflict Management
This Level 2 Award in Conflict Management is designed for individuals looking to develop foundational skills in resolving workplace conflicts. This qualification covers key topics, such as managing conflict in the workplace, providing learners with practical strategies to handle disputes and maintaining a positive working environment. It is ideal for those seeking to enhance their ability to manage conflict effectively in various professional settings.
Units to Complete
| Unit Name | Credit | GLH |
| Manage conflict in the workplace | 2 | 14 |
Who Should Enrol?
This Award is suitable for:
- Individuals seeking to manage workplace disputes effectively.
- Professionals aiming to improve communication and resolution skills within their team.
- HR personnel and managers who handle conflict resolution as part of their responsibilities.
- Employees in customer-facing roles where conflict may arise.
Qualification/Skill Level
This Level 2 qualification encompasses:
- Practical approaches to conflict resolution.
- Strategies for maintaining a positive and collaborative work environment.
- Techniques to de-escalate tense situations effectively.
Learning Outcomes
Upon successful completion of the course, participants will:
- Understand the root causes of workplace conflict.
- Gain practical strategies to handle disputes and challenging interactions.
- Learn how to maintain positive relationships while resolving conflicts.
- Develop the ability to assess and manage various workplace scenarios involving conflict.
- Improve communication and negotiation skills.
Prerequisites
To enrol in the course, you must:
- Be at least 16 years old.
- Have proficient reading and writing skills in English.
Awarding Organisation
This qualification is issued by an OFQUAL-approved UK awarding organisation.
✨ Certificate Details
Participants will receive the “Level 2 Award in Conflict Management” certificate upon completion. The certificate does not specify the mode of study, ensuring all learners receive the same recognition.
Reasons to Choose Us
- Our trainers have extensive experience in conflict resolution and workplace management.
- We provide practical, real-world conflict management strategies.
- Flexible online delivery allows you to study at your own pace.
Course Duration and Support
Participants have 1 to 6 months from the payment date to complete the course, with the option to finish earlier if desired. We offer continuous email support, typically responding within 24 hours, Google Meet and WhatsApp support during office hours (9 am to 6 pm, Monday to Saturday).Contact us or explore our Career Development courses at HHF Training Ltd for more information.
Delivery Methods
The course is delivered online, allowing learners to study independently.
Assessments
Candidates will:
- Engage in scenario-based exercises and role-play to demonstrate conflict resolution skills.
- Provide written statements or reports as evidence of their conflict management approaches.
- Participate in professional discussions with the assessor to reflect on and justify their conflict resolution strategies.