Clear Qualification Details
Check the awarding organisation, unit requirements and exact Ofqual qualification number.
DEVELOP YOUR CARE KNOWLEDGE AND PRACTICE
Level 2 Conflict Management Award: Course Overview
Who Is This Course For?
Care staff, support workers and people in customer-facing or service-user-facing roles who want to understand how to respond to difficult situations.
Choose your qualification according to the responsibilities you want to develop and the evidence you can provide. HHF will discuss your experience, study skills and support needs before confirming suitability.
Employers may have additional role requirements. Discuss your planned progression and any workplace arrangements before making payment.
What You Will Learn: Level 2 Conflict Management Award
Build your understanding across these core areas:
- Use positive communication and realistic expectations to reduce conflict.
- Recognise triggers, human responses and escalation.
- Assess risk and follow workplace procedures.
- Use communication to defuse emotive situations.
- Reflect on incidents and identify appropriate support afterwards.
Your assessment activities connect learning to the unit outcomes. Use relevant examples, explain your decisions and respond to feedback where further evidence is needed.
Entry and Practical Access Requirements
Learners should be aged 16 or over. You should have the reading, writing and communication skills needed to complete study and assessment at the qualification level.
A formal care work placement is not required for this knowledge course. Your evidence must demonstrate the understanding required by each unit. A knowledge qualification does not certify occupational competence in a care role.
You will need internet access, a suitable device and the identification requested for registration. Tell HHF about additional learning needs so support and reasonable adjustments can be considered. Check your eligibility before enrolment.
Assessment and Evidence Requirements
Complete knowledge tasks and an evidence portfolio covering the learning outcomes and assessment criteria. Your assessor may use written assignments, questions, case studies and discussion to check your understanding.
At induction, agree a unit-by-unit assessment plan. Organise your work against the criteria and use assessor feedback to address gaps. Evidence must be your own and sufficiently demonstrate the required learning.
Where you use workplace examples, follow confidentiality requirements and anonymise personal information. Submit work through the approved HHF channels. Successful assessment and the required quality assurance precede certification.
Online Learning, Duration and Tutor Support
HHF provides online learning resources, assessment guidance and tutor support. Plan study around your commitments while working through the level 2 conflict management award requirements.
The qualification has 22 hours of Total Qualification Time. This is a learning-time measure, not a fixed calendar duration. Your schedule depends on prior learning, time available, evidence requirements and assessment progress. Agree your timetable and course access period with HHF before enrolling.
Ask your tutor for help with learning and assessment preparation. Your assessor reviews your evidence and explains where further work is needed.
Read HHF learner FAQs or contact HHF about course access and study arrangements.
Level 2 Conflict Management Award: Fees and Enrolment
The current course fee is shown in the live fee card. Check it before enrolling. Contact HHF to discuss instalments and confirm registration, certification, assessment arrangements and any additional costs relevant to your circumstances.
Before payment, confirm your entry requirements and ability to provide the required evidence. After enrolment, complete induction, agree your assessment plan and begin the learning activities.
Read the applicable enrolment and refund terms before accessing materials or starting learning activities.
VERIFY YOUR QUALIFICATION
Certification and Recognition
Successful learners achieve the iCQ Level 2 Award in Conflict Management, qualification number 603/3857/X.
Certification follows successful assessment, internal quality assurance and the awarding organisation’s required checks. The exact certificate title follows the awarding organisation’s registered qualification.
Recognition for a particular role or further study is determined by the employer or receiving organisation. Check their requirements before enrolling.
iCQ
Qualification Number 603/3857/X
Verify this regulated qualification on the official Ofqual Register.
SUPPORT YOUR PROFESSIONAL DEVELOPMENT
Why Study with HHF Training?
Study with clear course requirements, flexible online resources and tutor guidance as you prepare your evidence. HHF supports learners in connecting their study to the responsibilities of their intended role.
Learn more about HHF Training and read our learner FAQs before enrolling.
Tutor Guidance
Receive guidance with learning, evidence preparation and assessor feedback.
Flexible Online Study
Organise study around your work and commitments within the stated course period.
Progression After Level 2 Conflict Management Award
Use your learning for role-relevant professional development or consider further communication, care or leadership qualifications.
Compare HHF Health and Social Care courses or discuss your next step with HHF.
Confirm current entry requirements with the receiving provider. Prior learning or credit transfer is considered only where the qualification rules and evidence checks permit it.
GET ANSWERS
Level 2 Conflict Management Award FAQs
Answers about units, entry requirements, online learning, assessment, fees and progression.
iCQ awards this qualification. Its qualification number is 603/3857/X.
Care staff, support workers and people in customer-facing or service-user-facing roles who want to understand how to respond to difficult situations.
A formal care work placement is not required for this knowledge course. Your evidence must demonstrate the understanding required by each unit. A knowledge qualification does not certify occupational competence in a care role.
Complete the single mandatory unit, Manage conflict in the workplace, for two credits. Assessment is through a portfolio of evidence.
Complete knowledge tasks and an evidence portfolio covering the learning outcomes and assessment criteria. Your assessor may use written assignments, questions, case studies and discussion to check your understanding.
Total Qualification Time is 22 hours. Agree your actual completion timetable and access period with HHF before enrolling; study time, evidence and assessment progress affect completion.
The current fee is shown in the live fee card. Check it and contact HHF to confirm payment options and any additional costs before enrolment.
Use your learning for role-relevant professional development or consider further communication, care or leadership qualifications.