Professional Taxi and Private Hire Driver Qualification
Taxi Driver Course – Level 2 Certificate in the Introduction to the Role of the Professional Taxi and Private Hire Driver (RQF)
Build the knowledge and practical skills required for a professional career in the taxi and private hire industry.
Study our flexible Taxi Driver Course online and develop essential knowledge of vehicle maintenance, health and safety, industry regulations, passenger assistance, road safety, customer service, routes, fares and safe transportation.
- ✓ Recognised Level 2 qualification
- ✓ Nine mandatory units
- ✓ Flexible online learning
- ✓ Written, online and practical assessment
Taxi Driver Course snapshot
Develop Professional Driver Knowledge
Why Choose This Taxi Driver Course?
This certificate is designed for individuals pursuing a professional taxi or private hire driver career. It equips learners with essential knowledge and practical skills for working safely, legally and professionally within the industry.
Vehicle Safety
Develop knowledge of taxi and private hire vehicle maintenance, routine checks and safety inspections.
Safe and Lawful Practice
Understand health and safety, road safety, licensing responsibilities and the regulatory framework governing the industry.
Passenger Support
Learn how to deliver professional customer service and support passengers who require additional assistance.
Course Information
Taxi Driver Qualification Details
The Level 2 Certificate in the Introduction to the Role of the Professional Taxi and Private Hire Driver (RQF) prepares learners to provide safe, reliable and professional services.
The qualification covers vehicle maintenance, health and safety, industry regulations, passengers requiring assistance, route planning, fares, road safety, customer service and the transportation of parcels, luggage, children and young people.
It is suitable for individuals who want to begin a taxi or private hire driver career and for existing drivers who wish to strengthen their professional knowledge.
Explore professional qualifications with HHF Training, or contact our course team for guidance before enrolling.
| Qualification Level | Level 2 |
|---|---|
| Credit Value | 15 credits |
| Guided Learning Hours | 79 hours |
| Study Mode | Online |
| Course Duration | 1–6 months |
| Course Fee | £375 |
| Assessment | Written assessment, online MCQ examination and practical observation |
| Certification | Certificate issued by an Ofqual-approved awarding organisation |
Course Suitability
Who Is This Taxi and Private Hire Qualification For?
This qualification is suitable for people who want to enter or progress within the taxi and private hire industry.
Aspiring Professional Drivers
This course is suitable for aspiring taxi and private hire drivers who want to develop the professional knowledge and skills required for the role.
- Individuals preparing for a taxi-driving career
- People seeking structured professional driver training
- New entrants to the private hire industry
- Learners developing customer-service skills
Existing Taxi and Private Hire Drivers
Existing drivers can use the qualification to strengthen their understanding of regulations, passenger safety and professional practice.
- Drivers updating their regulatory knowledge
- Drivers improving passenger-support skills
- People developing safer working practices
- Drivers seeking a recognised Level 2 qualification
Knowledge and Skills
What Will You Learn?
Upon successful completion of this professional Taxi Driver Course, learners will have developed knowledge and practical understanding across the main areas of taxi and private hire work.
Vehicle Maintenance
Carry out appropriate vehicle checks and understand the importance of routine maintenance and safety inspections.
Regulatory Compliance
Understand the regulatory framework, professional responsibilities and legal requirements affecting taxi and private hire services.
Passenger Assistance
Provide appropriate and respectful assistance to passengers with different needs, including wheelchair users.
Routes and Fares
Develop knowledge of route planning, journey management, fare information and efficient passenger transport.
Road Safety
Apply safe driving principles when transporting passengers in a taxi or private hire vehicle.
Customer Service
Communicate professionally and deliver a reliable, respectful and customer-focused service.
Transporting Items
Transport parcels, luggage and other items safely while following professional working practices.
Transporting Young People
Understand the responsibilities associated with transporting children and young persons safely.
Nine Mandatory Units
Level 2 Taxi and Private Hire Qualification Units
Learners must successfully complete all nine mandatory units to achieve the qualification.
| Unit Name | Credits | GLH |
|---|---|---|
| Taxi and private hire vehicle maintenance and safety inspections | 2 | 10 |
| Health and safety in the taxi and private hire work environment | 1 | 6 |
| The regulatory framework of the taxi and private hire industry | 3 | 17 |
| Taxi and private hire services for passengers who require assistance | 3 | 13 |
| Routes and fares in the taxi and private hire vehicle industries | 1 | 6 |
| Road safety when driving passengers in a taxi or private hire vehicle | 1 | 6 |
| Professional customer service in the taxi and private hire industry | 2 | 9 |
| Transporting of parcels, luggage and other items in the taxi and private hire industries | 1 | 6 |
| Transporting of children and young persons by taxi or private hire vehicle | 1 | 6 |
Before You Enrol
Entry Requirements
This Level 2 Taxi Driver Course is intended for adults preparing to work or already working within the taxi and private hire industry.
- Be at least 18 years old
- Be resident in the United Kingdom
- Hold a valid UK driving licence
- Have sufficient English reading and writing skills
- Have access to a suitable digital device and internet connection
- Be able to complete the required practical assessment activities
Not Sure Whether You Meet the Requirements?
Contact HHF Training before enrolling. Our team can explain the course requirements, practical assessment options and online learning process.
Contact HHF Training
Demonstrating Knowledge and Competence
How Is the Taxi Driver Qualification Assessed?
The qualification uses three principal assessment methods to ensure that candidates demonstrate both their knowledge and practical competence.
1
Written Assessment
Candidates complete written assessment tasks demonstrating their understanding of legislation, licensing requirements, health and safety, road safety, equality and diversity, safeguarding, customer service and professional practice.
2
Online MCQ Examination
Candidates must successfully complete an online multiple-choice examination. The examination is administered and remotely invigilated by a qualified assessor to protect the integrity and authenticity of the assessment.
3
Practical Observation
Candidates demonstrate practical competence, including the safe assistance of wheelchair users and the application of professional working practices.
Available Practical Assessment Methods
- Recorded observation: The candidate records their practical performance and submits video evidence for assessor review.
- Live Microsoft Teams observation: The assessor observes the candidate completing the required practical tasks during a live online session.
- Face-to-face observation: Where appropriate, the candidate attends an agreed location to complete the practical observation directly with an assessor.
- Professional discussion: The assessor may conduct a professional discussion where further clarification or confirmation of knowledge, decision-making or practical competence is required.
These flexible assessment methods ensure that all learning outcomes and assessment criteria are assessed consistently and in accordance with qualification requirements.
Start Your Professional Driver Training Online
Enrol for £375 and complete your qualification flexibly within 1–6 months with tutor and assessor support.
Support Throughout Your Studies
Tutor and Assessor Support
You will receive ongoing support while completing your online Taxi Driver Course.
Email Support
Learners can contact the HHF Training team by email. We normally aim to respond within 24 hours.
WhatsApp Support
WhatsApp support is available during office hours from 9:00 am to 6:00 pm, Monday to Saturday.
Google Meet Support
Online meetings can be arranged when learners require additional guidance or assessment support.
Professional Practice
Skills for the Taxi and Private Hire Industry
Professional Customer Service
Learn to communicate clearly, treat passengers respectfully, handle different customer needs and provide a safe and dependable service.
- Professional communication
- Passenger care and assistance
- Equality and respectful service
- Managing customer expectations
Safety and Responsibility
Develop a clear understanding of your responsibilities for vehicle safety, road safety, passenger wellbeing and lawful professional practice.
- Vehicle maintenance and inspection
- Safe passenger transport
- Route and fare management
- Compliance with industry requirements
Flexible Professional Training
Why Choose HHF Training?
Experienced Trainers
Learn with support from trainers and assessors who understand the taxi and private hire industry.
Flexible Online Study
Access your learning online and progress at a pace that fits around your work and personal commitments.
Multiple Support Options
Receive assistance through email, WhatsApp and online meetings throughout your course.
Flexible Assessment
Complete practical assessment through recorded, live online or face-to-face observation where appropriate.
Learn more about HHF Training or contact our team for course guidance.
Plan Your Studies
Course Duration and Study Commitment
Learners have between one and six months from the payment date to complete the qualification. You may finish earlier when you complete all learning and assessment requirements.
| Course Element | What to Expect |
|---|---|
| Online learning | Study course materials at your own pace through the online learning environment. |
| Written assessment | Complete written tasks covering qualification knowledge and professional practice. |
| MCQ examination | Complete a remotely invigilated online multiple-choice examination. |
| Practical competence | Demonstrate required practical skills through an approved observation method. |
| Tutor support | Access email, WhatsApp and Google Meet support during your course. |
From Enrolment to Achievement
Your Learning and Assessment Journey
1
Enrol
Complete your online course purchase.
2
Induction
Complete the required learner induction process.
3
Study
Work through all nine mandatory units.
4
Assess
Complete written, MCQ and practical assessments.
5
Quality Assure
Your achievement proceeds through quality assurance.
6
Certify
Receive your certificate following successful completion.
Career Development
Career and Progression Opportunities
The qualification can support individuals seeking to begin or advance a professional career within the taxi and private hire industry.
Career Route
Taxi Driver
Career Route
Private Hire Driver
Professional Development
Passenger Transport Services
Future Development
Transport Operations
Important Licensing Information
Completing this qualification does not automatically issue a taxi or private hire driver licence. Licensing requirements are determined by the relevant local licensing authority. Learners should check the requirements in the area where they intend to work.
You can review official GOV.UK taxi and private hire vehicle licensing information and the Department for Transport licensing guidance .
Common Questions
Taxi Driver Course FAQs
Is this Taxi Driver Course completed online?
Yes. The learning and knowledge-based assessment components are delivered online, allowing learners to study flexibly at their own pace. Practical competence must also be demonstrated through an approved observation method.
How long do I have to complete the qualification?
Learners have between one and six months from the payment date to complete the course. You may finish earlier when all learning and assessment requirements are completed successfully.
What are the entry requirements?
Learners should be at least 18 years old, be resident in the UK, hold a valid UK driving licence, have sufficient English reading and writing skills, and have access to a suitable digital device and internet connection.
How is the Taxi Driver Course assessed?
Assessment consists of written tasks, a remotely invigilated online multiple-choice examination and a practical observation of competence.
How can I complete the practical observation?
Practical competence may be assessed through recorded video evidence, live observation using Microsoft Teams or face-to-face observation at an agreed location. A professional discussion may also be used where further clarification is required.
Will I receive tutor support?
Yes. Support is available through email, WhatsApp and Google Meet. Email enquiries are normally answered within 24 hours, and WhatsApp support is available during office hours from 9:00 am to 6:00 pm, Monday to Saturday.
Who issues the certificate?
The certificate is issued by an Ofqual-approved awarding organisation after successful completion of all required assessments and quality-assurance processes.
Is certificate delivery free?
Printed certificates are posted free of charge to UK addresses. International learners must pay the applicable courier charges plus a 15% service and bank transaction fee before the certificate is dispatched.
Can I receive a refund if I change my mind?
Learners may be eligible for a full refund within 14 days of purchase when course materials have not been accessed and no learning activities have commenced.
Refunds will normally not be available once course materials have been accessed, assessments have been submitted or learning activities have commenced. Requests made after 14 days are subject to the HHF Training Refund Policy and Terms and Conditions provided during learner induction.
Does this qualification automatically provide a taxi licence?
No. This is a professional qualification and does not itself issue a taxi or private hire driver licence. You must meet the separate licensing requirements set by the relevant local authority where you intend to work.
Enrol Online
Begin Your Professional Taxi Driver Qualification
Study online, complete the qualification within 1–6 months and receive support from HHF Training throughout your learning and assessment journey.
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