Clear Qualification Details
Check the awarding organisation, units and exact qualification number.
DEVELOP YOUR ADVICE & GUIDANCE PRACTICE
Level 3 Information Advice and Guidance: Course Overview
The Level 3 Award in Information Advice and Guidance is for people who help clients explore their needs, consider options and choose their next steps.
This Level 3 IAG qualification combines client work with knowledge of the laws, standards and procedures that apply to your role. It has two mandatory units worth seven credits.
Study online and build a portfolio. Your assessor must observe you working with two real service users.
Explore education and training courses or ask a course adviser about practical arrangements before enrolling.
Who Is This Information, Advice and Guidance Course For?
This information advice and guidance course suits people starting or already working in client support. It is relevant to education, employability, housing, youth services and social care.
Staff in schools, colleges, training centres and support agencies can develop how they work with clients. Before enrolling, check that you can work with two real service users and arrange assessor observation.
What You Will Learn: Information Advice and Guidance
Develop communication and client support skills. Learn about the laws and procedures that guide your work.
- Create a setting where clients feel able to talk.
- Use questions to explore needs, concerns and options.
- Help clients choose their own next steps within your role.
- Keep suitable records and protect private information.
- Understand the laws, codes of practice and procedures that apply.
- Review your values and how you work.
Entry and Practical Access Requirements
- Be aged 19 or over.
- Have basic reading and writing skills in English.
- Provide valid ID and complete an application form.
- Have access to two real service users in a suitable workplace, voluntary role or service setting.
- Arrange assessor observation of your work with both service users.
Simulation and role-play cannot meet this requirement. Agree the setting, service users and observation plan before assessed work begins.
Contact HHF Training before enrolling if you are unsure about your role or access.
Practical Requirements and Assessment
Complete a portfolio that meets both units’ learning outcomes and assessment criteria. Written work alone cannot complete the practical assessment.
You must provide information, advice and guidance to at least two real service users. Your assessor must observe your work with both.
During each interaction, explore the client’s needs and barriers. Help them review priorities and options. Summarise the discussion and agree further support. Record contacts, agreements and information using your organisation’s systems.
Your portfolio includes observation records, client interaction and action records, written work on laws and procedures, and reflection. Your assessor may also ask for witness evidence, answers to questions or further work to fill gaps.
Get informed consent and follow safeguarding, privacy and data-handling procedures. Remove personal details where appropriate and submit work securely. Agree any recordings or alternative observation methods in advance under iCQ guidance.
Online Learning, Duration and Tutor Support
Take your IAG course online and complete practical assessment with two real service users. Your assessor must observe your work.
You have up to 60 days from enrolment. Plan time for study, evidence and observation. Your pace depends on your experience, availability and access to service users.
HHF offers email support with replies within 24 hours. Phone and WhatsApp support is available Monday–Saturday, 9 am–6 pm.
Course Fees, Enrolment and Refund Information
See the course fee card for the current price. Confirm your eligibility and practical access before enrolling. Contact HHF Training to discuss instalments.
You may be eligible for a full refund within 14 days of purchase if you have not accessed materials or started learning. Refunds are normally unavailable after accessing materials, submitting assessments or starting learning. Later requests follow the Refund Policy.
Complete the Learner Induction Form before studying. Full Refund Policy and Terms and Conditions details are provided during induction.
VERIFY YOUR QUALIFICATION
Certification and Recognition: iCQ Awards
Pass the assessments and required quality checks to earn the iCQ Level 3 Award in Information Advice and Guidance. Its qualification number is 603/4032/0.
Printed certificates are posted free to UK addresses. International learners pay courier charges plus a 15% service and bank transaction fee before dispatch.
Awarding Organisation: iCQ Awards
Qualification Number 603/4032/0
Verify this regulated qualification on the official Ofqual Register.
SUPPORT YOUR PROFESSIONAL DEVELOPMENT
Why Study with HHF Training?
Build your skills with clear course requirements, online resources and tutor support. Apply your information advice and guidance training in your own service setting.
Tutor Guidance
Get help with study and evidence preparation. Use feedback to plan your next steps.
Flexible Online Study
Plan learning around your commitments within the 60-day course period.
Career Development and Progression
Use your learning in client support roles across education, employability, housing, youth services and social care. Develop how you communicate, keep records and help clients make informed choices.
As your responsibilities grow, you may consider higher-level advice and guidance study. Check its entry and practical requirements first.
Explore our education and training courses or ask HHF for course advice.
GET ANSWERS
Information Advice and Guidance: Frequently Asked Questions
Answers about the iCQ qualification, units, online learning, fees and practical service-user assessment.
iCQ Awards (I-CAN Qualifications Limited) awards this qualification. Its number is 603/4032/0. Use the Ofqual verification button to check the exact award.
You need two real service users in a suitable workplace, voluntary role or service setting. Your assessor must observe your work with both. Simulation and role-play cannot meet this requirement. Agree arrangements before assessed work begins.
Build a portfolio for both mandatory units. Include written work, observation records, client interaction and action records, and reflection. Your assessor may also request witness evidence or answers to questions. Written work alone cannot meet the practical requirements.
Yes. Study online and complete practical work with two real service users. Your assessor must observe your work with both.
You have up to 60 days from enrolment. Allow time to study, prepare evidence and arrange observation with both service users.
See the course fee card for the current price. Ask HHF about instalments and any extra costs before enrolling.