Course-Specific Guidance
Study through an approved centre with course-specific iCQ guidance, assessment and learner support.
The Level 3 Diploma in Business Administration helps you build practical skills for work. Develop communication, information handling and office administration skills. You will also study business principles and professional development.
This business administration course suits office staff and senior or supervisory administrators. The Level 3 business administration qualification requires evidence from your workplace. HHF’s selected route includes 10 units worth 58 credits.
Online learning supports your study, while your portfolio shows how you meet each unit’s criteria. Agree workplace access, a study plan and assessment arrangements with your tutor and assessor before you enrol.
Review the unit table and official iCQ specification before enrolling. Check that your duties provide the evidence this online business administration course requires.
Plan time to build your workplace assessment portfolio and use feedback to address any gaps.
It suits administrators, office staff and senior or supervisory administrators who can provide evidence of their work.
You must be aged 16 or over. Choose a course that fits your goals and evidence access. Allow time for study, feedback and assessment work.
Ask HHF to review your starting point and support needs before enrolling.
| Unit | Credits | GLH |
|---|---|---|
| Principles of business | 10 | 74 |
| Principles of business communication and information | 4 | 27 |
| Manage personal and professional development | 3 | 12 |
| Communicate in a business environment | 4 | 24 |
| Principles of administration | 6 | 27 |
| Contribute to the improvement of business performance | 6 | 33 |
| Resolve administrative problems | 6 | 56 |
| Negotiate in a business environment | 4 | 18 |
| Manage a project | 7 | 38 |
| Principles of leadership and management | 8 | 50 |
Total: 58 credits • 359 GLH.
Explore business principles, communication, information and administration. The selected units also cover improving performance, solving problems, negotiation, projects and leadership.
Each unit has learning outcomes and assessment criteria. Your tutor and assessor help you understand these requirements and organise your evidence.
Build a workplace assessment portfolio that shows your knowledge and practical skills. You need suitable activities and genuine evidence for all 10 listed units.
Your assessor agrees the plan and methods. Evidence may include workplace documents, observation, discussion and witness accounts where the unit rules allow them.
Submit your own work and meet each relevant criterion. Use feedback to fill gaps. Completion follows successful assessment and quality checks.
The specification gives 282–432 Guided Learning Hours for this qualification. HHF’s selected 10-unit route totals 359 guided hours and 58 credits.
These figures measure supported learning and assessment time. They do not set a fixed completion date. All listed units are required for this route.
Agree a plan with HHF Training. Your pace depends on your starting skills, time available and evidence progress.
Complete the units, assessments and quality checks to earn the iCQ business administration diploma. Its qualification number is 601/3705/8.
Download the official iCQ course specification for the full unit outcomes, assessment criteria and qualification rules.

You may consider Level 4 business administration or management study when you meet the next provider’s entry requirements.
The qualification supports professional development. It does not guarantee a job, promotion or place on another course. The receiving provider or employer sets its requirements.
Explore HHF business management and leadership courses or contact HHF Training for guidance.
Study through an approved centre with course-specific iCQ guidance, assessment and learner support.
Study flexibly online with structured learning resources, assignment guidance and expert tutor support.
Connect management principles to relevant organisational situations and professional responsibilities.
Receive guidance on requirements, feedback on your work and support with your next steps.
It is an iCQ qualification covering business principles, communication, information handling, administration and professional development. Its qualification number is 601/3705/8 and it requires at least 58 credits.
The minimum age in the specification is 16. HHF Training will also check your background and whether you can meet the assessment and evidence requirements.
Yes. This route assesses occupational competence, so you must be able to provide authentic evidence of suitable work activities for the selected units.
Assessment is through a portfolio of evidence demonstrating the required knowledge and occupational competence. You need access to suitable work activities and authentic evidence for the units you select. Your assessor will agree evidence methods and an assessment plan, which may include workplace documents, observation, professional discussion and witness testimony where permitted by the unit requirements.
The specification gives 282–432 Guided Learning Hours. Calendar duration depends on your experience, study pattern, selected units and assessment readiness; HHF Training will discuss a suitable plan.
No. HHF has selected the fixed units displayed on this course page. Every listed unit is required to complete this pathway; learners do not choose alternative optional units.
iCQ awards the qualification after successful assessment and quality assurance. The exact qualification number is 601/3705/8.
Contact HHF Training to discuss suitability, evidence, study arrangements and available support. Use the Enrol Now button when you are ready to purchase the existing course package.
Speak with HHF Training about your qualification pathway, study plan and assessment requirements. When you are ready, enrol through the connected course checkout.