Level 2 Certificate in Retail Skills (RQF)
The Level 2 Certificate in Retail Skills (RQF) is designed to provide learners with the essential skills and knowledge required to work effectively in the retail sector. This qualification focuses on building practical, workplace-based competencies that prepare individuals for a variety of roles within retail environments.
The primary purpose of this qualification is to enhance learners’ employability and career progression within the retail industry. It equips participants with a broad range of skills, from working effectively as part of a retail team to supporting customer service improvements and promoting product sales. Learners will also learn critical areas such as food safety, monitoring the retail environment, and ensuring a positive shopping experience for customers.
This course is ideal for individuals working in retail or those seeking to enter the industry, providing them with a nationally recognised qualification that reflects their competence in core retail skills. Through practical assessments and on-the-job training, learners will develop the ability to contribute meaningfully to their retail teams and excel in customer service roles.
Entry Requirements
This course is open to individuals with no formal qualifications required. However, previous experience or exposure to the retail environment or a Level 1 qualification in a related field may be beneficial.
Units to Complete
| Unit Name | Credits |
| Work Effectively in Your Retail Team |
8 |
| Support Customer Service Improvements |
5 |
| Promote Sales of Food or Drink Products by Offering Samples to Customers |
2 |
| Contribute to Food Safety in a Retail Environment |
7 |
| Contribute to Monitoring and Maintaining Ease of Shopping in a Retail Sales Area |
2 |
Qualification/Skill Level
The Level 2 Certificate in Retail Skills (RQF) equips learners with the essential skills required for working in a retail environment. This qualification covers practical aspects such as teamwork, customer service, food safety, and sales promotion, all crucial to delivering a high-quality retail experience. It is designed to prepare individuals for various roles within the retail sector.
Learning Outcomes
Upon successful completion of the course, participants will:
- Develop the skills needed to work effectively as part of a retail team.
- Learn to support and improve customer service in a retail setting.
- Gain experience in promoting food or drink products by offering samples to customers.
- Understand and contribute to food safety standards in a retail environment.
- Learn how to maintain and monitor the shopping experience to ensure ease and customer satisfaction in the retail sales area.
Awarding Organisation
This qualification is awarded by an OFQUAL–approved national awarding organisation that ensures recognition and credibility within the retail industry.
✨ Certificate Details
Learners will receive the “Level 2 Certificate in Retail Skills (RQF)” upon successful completion. The certificate does not specify the mode of study, ensuring equal recognition for all learners.
Reasons to Choose Us
- Our trainers are highly qualified, hold QTLS status, and have various other relevant qualifications.
- Extensive experience in delivering training and qualifications in the lifelong learning sector.
- A track record of successfully guiding numerous learners through assessment qualifications.
Course Duration and Support
Participants have 60 days from the payment date to complete the course, with the option to finish earlier if desired. We provide ongoing email support, typically responding within 24 hours, and WhatsApp support during office hours (9 am to 6 pm, Monday to Saturday).
Delivery Methods
The course is delivered online, allowing learners to study at their own pace and fit their studies around other commitments.
Assessment Methods
Learners will be required to complete a portfolio of evidence, which will be assessed and marked by the education provider, and the awarding organisation will assure external quality. Candidates must provide sufficient evidence that they have met the assessment criteria and demonstrated the required knowledge and skills.
Evidence types may include:
- Observation of performance
- Written or oral questioning
- Practical activities
- Photographs or videos
- Personal statements
- Project work
- Witness testimonies
- Group discussions
- Recognition of prior learning
All assessment practices will align with the Equality and Diversity Policy of the awarding organisation.