Clear Qualification Details
Check who awards the course, which units you study and its exact Ofqual qualification number.
DEVELOP YOUR CUSTOMER SERVICE AND BUSINESS SKILLS
Level 1 Certificate in Customer Service: Course Overview
Build skills to speak with customers, work with others and solve service problems. The Level 1 Certificate in Customer Service is awarded by Focus Awards. It suits first steps in reception, retail, hospitality, contact centres or office support.
This customer service qualification includes practical work. You need a suitable workplace where you can show your skills. Agree the tasks and evidence with your assessor before you start.
Explore HHF Customer Service and Retail courses or speak with a course adviser about the best route for you.
Who Is This Course For?
This customer service course suits people starting in reception, shops, hospitality, contact centres or office support. Build confidence in dealing with customers and working as part of a team.
HHF will discuss your experience, study skills and access to practical tasks before you enrol. Choose a level and course size that fit your goals.
Employers can use the course to develop staff in customer-facing roles. The selected units should fit the learner’s duties and chances to practise.
What You Will Learn: Level 1 Certificate in Customer Service
Learn to communicate clearly, work with others and review your own performance. Your Level 1 Certificate in Customer Service follows the units listed below.
Build skills to understand customers, respond to their needs and support daily work. Use real examples in your tasks and explain the choices you make. Your assessor’s feedback will show where you need more evidence.
Entry and Practical Access Requirements
You should be aged 16 or over. You need the reading, writing and communication skills to study and complete tasks at Level 1.
You also need a suitable customer service workplace to show your practical skills. Agree observations, examples of your work and evidence from suitable witnesses with your assessor. Written answers cannot replace the practical evidence required.
Have a suitable device, internet access and the ID needed for registration. Tell HHF about any learning support needs so the team can consider support and reasonable adjustments. Check your eligibility before enrolment.
Assessment and Evidence Requirements
Keep your evidence in a portfolio. It must meet each unit’s learning outcomes and assessment criteria. Your assessor may use written tasks, questions and discussions. Practical evidence also includes observations, work you produce and reports from suitable workplace witnesses.
Agree a plan for each unit when you start. Match your own work to the criteria and use feedback to fill any gaps. You must pass the assessments and complete the quality checks before certification.
Follow your employer’s rules on private information. Remove names and sensitive personal or business details from work examples. Send evidence through the HHF channels agreed with your assessor.
Online Learning, Duration and Tutor Support
Our online customer service training includes learning materials, task guidance and tutor support. Study for the Level 1 Certificate in Customer Service around your work and home life.
The course has 230 hours of Total Qualification Time. This shows the amount of learning time, rather than a fixed number of weeks. The time you need depends on what you know already, your study pace and your work evidence. Agree your timetable and access period with HHF before you enrol.
Your tutor helps you understand topics and prepare for assessment. Your assessor checks your evidence and explains any further work needed.
Read HHF learner FAQs or contact HHF about study and course access.
Course Fees and Payment Options
The fee for the Level 1 Certificate in Customer Service (RQF) is shown in the live fee card. Check the live fee card for the current price.
Ask HHF about instalments or payment by your employer. Before you pay, confirm what the fee covers, any extra charges and how long you can access the course.
Use the enrolment button to go to checkout, or ask our team about payment options.
VERIFY YOUR QUALIFICATION
Certification and Recognition
Successful learners receive the Focus Awards Level 1 Certificate in Customer Service (RQF). Its qualification number is 601/8686/0.
You must pass the assessments, internal quality assurance and the awarding body’s required checks. Your certificate uses the registered qualification title.
Employers and other course providers set their own entry requirements. Check what they accept when you plan your next step.
Focus Awards
Qualification Number 601/8686/0
Verify this regulated qualification on the official Ofqual Register.
SUPPORT YOUR PROFESSIONAL DEVELOPMENT
Why Study with HHF Training?
Get clear course guidance, online materials and tutor help as you prepare your evidence. HHF helps you link what you learn to the tasks you do at work.
Learn more about HHF Training and read our learner FAQs before you enrol.
Tutor Guidance
Get help with learning and planning your evidence. Your assessor explains what your work meets and where to improve.
Flexible Online Study
Plan study around your work and home life. Complete your tasks within the course access period agreed with HHF.
Progression After Level 1 Certificate in Customer Service
After the Level 1 customer service certificate, explore a Level 2 Certificate or Diploma in Customer Service. Choose a route that fits your work duties and access to practical evidence.
Compare HHF Customer Service and Retail courses or discuss your next step with HHF.
Check the entry rules with your next provider. Earlier learning or credits can only count where the course rules allow it and the evidence passes the required checks.
GET ANSWERS
Level 1 Certificate in Customer Service FAQs
Answers about units, entry requirements, online learning, assessment, fees and progression.
Focus Awards awards the Level 1 Certificate in Customer Service. Its qualification number is 601/8686/0.
It suits people building their first customer service skills. You may work in reception, retail, hospitality, a contact centre or office support. You need a suitable workplace for practical evidence.
Yes. You need a suitable customer service workplace to show your skills. Agree observations, work examples and evidence from suitable witnesses with your assessor. Written answers cannot replace the practical evidence required.
Complete five mandatory units worth 14 credits. Add the two selected Group A units worth 6 credits and the selected Group B unit worth 3 credits. This eight-unit route totals 23 credits.
Build a portfolio that meets each unit’s requirements. You may complete written tasks, answer questions and discuss your work. Practical assessment also uses observations, work examples and evidence from suitable workplace witnesses.
The course has 230 hours of Total Qualification Time. The weeks you need depend on your study pace and work evidence. Agree your timetable and course access period with HHF before you enrol.
Check the live fee card for the latest price. Ask HHF about payment options and what the fee covers.
Explore a Level 2 Certificate or Diploma in Customer Service. Choose a route that fits your work duties and access to practical evidence. Check its entry requirements before you enrol.