Level 3 Award in Information Advice and Guidance (RQF)
The Level 3 Award in Information Advice and Guidance is designed for individuals new to or currently working in roles that provide information, advice, or guidance to others. This qualification builds essential interpersonal, legislative, and communication skills to effectively support clients in exploring their needs, options, and solutions.
Units to Complete
| Unit Name | Credits |
| Develop Interactions with Advice and Guidance Clients | 4 |
| Understand the Importance of Legislation and Procedures | 3 |
Who Should Enrol?
This qualification is ideal for:
- Individuals working in advice and guidance roles across education, employability, housing, youth services, or social care sectors.
- Frontline professionals who support others in making informed choices and decisions.
- Those who want to progress toward higher-level qualifications in the IAG field.
- Individuals providing guidance services in schools, colleges, training centres, and support agencies.
Qualification/Skill Level
This Level 3 Award includes:
- A practical understanding of client interaction strategies and supporting behaviour.
- Skills to establish a client-centred environment that fosters open and honest communication.
- Knowledge of current legislation, codes of practice, and procedures relevant to the IAG role.
- Recognising personal values and reflecting on their effect in professional practice.
Learning Outcomes
By the end of this course, learners will be able to:
- Develop and maintain effective interactions with clients through structured communication.
- Support clients in exploring needs, setting priorities, and identifying solutions.
- Understand how legislation and professional standards influence the guidance process.
- Record and manage client interactions in line with data and confidentiality requirements.
- Reflect on personal beliefs, values, and methods to enhance professional effectiveness.
Prerequisites
To enrol, applicants must:
- Be aged 19 or over.
- Possess basic reading and writing skills in English.
- Have access to real or simulated clients for practice-based tasks.
- Provide valid identification and complete an application form.
Awarding Organisation
An OFQUAL-recognized awarding body will award the qualification.
Why Choose Us?
- Delivered by experienced practitioners with over a decade of expertise in the lifelong learning sector.
- Flexible, self-paced study supported by dedicated course tutors.
- Industry-aligned content that enhances professional practice in IAG roles.
- Excellent track record of learner progression to Level 4 and employment.
Course Duration and Support
Learners have up to 60 days from the date of enrolment to complete the course. Many complete earlier depending on prior experience and availability. We offer:
- Email support (responses within 24 hours)
- Phone and WhatsApp support during business hours (Monday–Saturday, 9 am–6 pm)
Delivery Methods
100% Online delivery with downloadable resources and access to digital templates.
Assessments
This qualification is assessed via a portfolio of evidence, including:
- Written responses to tasks
- Reflective statements
- Recorded client interaction examples
- Witness testimonies and assessor feedback
★ Certificate Delivery Information
Upon completing the qualification, printed certificates will be posted free of charge to UK addresses.
International learners are responsible for paying all courier charges, plus a 15% service and bank transaction fee to cover processing and handling. These fees must be settled before the certificate is dispatched.