Level 2 Certificate in the Introduction to the Role of the Professional Taxi and Private Hire Driver (RQF)
The certificate is designed for individuals pursuing a professional taxi and private hire driver career, equipping them with essential knowledge and skills for the role. This qualification covers key topics such as vehicle maintenance, health and safety, the regulatory framework, and providing services for passengers requiring assistance. It prepares learners to deliver professional customer service, ensure road safety, and manage routes, fares, and parcel transportation. It is ideal for those seeking to begin or advance their careers in the taxi and private hire industry.
Units to Complete
| Unit Name | Credit | GLH |
| Taxi and private hire vehicle maintenance and safety inspections | 2 | 10 |
| Health and safety in the taxi and private hire work environment | 1 | 6 |
| The regulatory framework of the taxi and private hire industry | 3 | 17 |
| Taxi and private hire services for passengers who require assistance | 3 | 13 |
| Routes and fares in the taxi and private hire vehicle industries | 1 | 6 |
| Road safety when driving passengers in a taxi or private hire vehicle | 1 | 6 |
| Professional customer service in the taxi and private hire industry | 2 | 9 |
| Transporting of parcels, luggage and other items in the taxi and private hire industries | 1 | 6 |
| Transporting of children and young persons by taxi or private hire vehicle | 1 | 6 |
Who Should Enrol?
This qualification is ideal for:
- Aspiring taxi or private hire drivers who want to gain professional knowledge and skills.
- Individuals looking to understand the regulatory framework and safety requirements in the industry.
Qualification/Skill Level
This Level 2 qualification includes:
- Practical vehicle maintenance and safety techniques.
- Road safety, customer service, and managing routes and fares.
- Knowledge of regulations and handling special passenger needs.
Learning Outcomes
Upon successful completion, participants will:
- Understand taxi/private hire regulations, safety standards, and customer service requirements.
- Gain skills in maintaining and inspecting vehicles, planning routes, and transporting passengers and items safely.
Prerequisites
This qualification is ideal for:
- Be at least 18 years old.
- Have proficient reading and writing skills in English.
Awarding Organisation
This qualification is issued by an OFQUAL-approved national UK organisation.
Reasons to Choose Us
- Our trainers have extensive experience in the taxi and private hire industries.
- Flexible online or blended learning options.
Course Duration and Support
Participants have 1 to 6 months from the payment date to complete the course, with the option to finish earlier if desired. We offer continuous email support, typically responding within 24 hours, Google Meet and WhatsApp support during office hours (9 am to 6 pm, Monday to Saturday). Contact us or explore our Career Development courses at HHF Training Ltd for more information.
Delivery Methods
The course is delivered online, allowing learners to study at their own pace.
Assessments
Assessment Methods
This qualification is assessed using three assessment methods to ensure candidates demonstrate both their knowledge and practical competence.
1. Written Assessment
Candidates are required to complete written assessment tasks that demonstrate their understanding of relevant legislation, licensing requirements, road safety, equality and diversity, safeguarding, customer service, and professional practice within the taxi and private hire industry.
2. Online Multiple-Choice Examination (MCQ)
Candidates must successfully complete an online multiple-choice examination. The examination is administered and invigilated remotely by a qualified assessor to ensure the integrity and authenticity of the assessment process.
3. Practical Observation of Competence
Candidates are required to demonstrate their practical skills, including the safe assistance of wheelchair users and the application of professional working practices. Practical competence may be assessed using one or more of the following methods:
Recorded Observation: Candidates record their practical performance and submit the video evidence for assessor review.
Live Observation via Microsoft Teams: The assessor observes the candidate performing the required practical tasks during a live online session.
Face-to-Face Observation: Where appropriate, candidates may attend an agreed location to complete the practical observation directly with the assessor.
Professional Discussion: Where further clarification or confirmation of competence is required, the assessor may conduct a professional discussion to authenticate the candidate’s knowledge, decision-making, and practical performance.
These assessment methods are designed to provide a flexible approach while ensuring that all learning outcomes and assessment criteria are assessed consistently and in accordance with qualification requirements.
Refund Policy
- HHF Training Ltd operates a fair and transparent refund policy. Learners may be eligible for a full refund within 14 days of purchase where no course materials have been accessed and no learning activities have commenced.
- Please note that refunds will normally not be available once course materials have been accessed, assessments have been submitted, or learning activities have commenced. Refund requests made after 14 days may be subject to the terms outlined in our Refund Policy.
- All learners are required to complete the Learner Induction Form before commencing their studies, where they will be provided with full details of the HHF Training Ltd Refund Policy and Terms and Conditions.
- For complete information, please refer to the Refund Policy available during the induction process.
★ Certificate Delivery Information
Upon successful completion of the qualification, printed certificates will be posted free of charge to UK addresses.
International learners are responsible for paying all courier charges, plus a 15% service and bank transaction fee to cover processing and handling. These fees must be settled before the certificate is dispatched.