Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (RQF)
This Level 2 NVQ Certificate in Road Passenger Vehicle Driving (RQF) is designed for individuals working as taxi or private hire drivers, equipping them with the skills and knowledge to provide safe, professional, and customer-focused services. This qualification covers key topics such as driving a vehicle professionally, ensuring health and safety, transporting passengers who require assistance, and providing services within the regulatory framework. It is ideal for those seeking to enhance their professional driving capabilities and deliver exceptional service in the taxi & private hire industries.
Units to Complete
| Unit Name | Credit | GLH |
| Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle | 3 | 13 |
| Ensure health and safety of the taxi & private hire driver and passengers | 6 | 21 |
| Drive a taxi or private hire vehicle in a professional manner | 3 | 18 |
| Provide professional customer service in the taxi or private hire industries | 5 | 16 |
| Transport parcels, luggage and other items in the taxi & private hire industries | 2 | 8 |
| Provide a safe and legal vehicle for transporting passengers by taxi and/ or private hire | 3 | 15 |
| Provide a transport service in the taxi and private hire vehicle industries for customers who require assistance | 5 | 16 |
| Transport children and young persons by taxi, private hire or chauffeuring | 3 | 21 |
| Carry fare paying passengers within the regulatory framework of the taxi industry | 4 | 25 |
| Process fares and charges for taxi passengers | 1 | 4 |
| Plan routes in the taxi & private hire industries | 1 | 4 |
Who Should Enrol?
This qualification is ideal for:
- Professional taxi or private hire drivers looking to enhance their service.
- Drivers aiming to comply with legal and safety standards.
Qualification/Skill Level
This Level 2 qualification includes:
- Health and safety compliance.
- Customer service and handling specific needs.
- Legal vehicle operation and transport regulations.
Learning Outcomes
Upon successful completion, participants will:
- Deliver professional and legal taxi/private hire services.
- Ensure passenger safety and comfort.
- Manage fares and routes effectively.
Prerequisites
- Be at least 18 years old.
- Have proficient reading and writing skills in English.
Awarding Organisation
This qualification is issued by an OFQUAL-approved UK awarding organisation.
Reasons to Choose Us
- Trainers experienced in the taxi and private hire industry.
- Comprehensive training for compliance with industry standards.
Course Duration and Support
Participants have 1 to 6 months from the payment date to complete the course, with the option to finish earlier if desired. We offer continuous email support, typically responding within 24 hours, Google Meet and WhatsApp support during office hours (9 am to 6 pm, Monday to Saturday). Contact us or explore our Career Development courses at HHF Training Ltd for more information.
Delivery Methods
The course is delivered online, allowing learners to study at their own pace.
Assessments
Assessment Methods
This qualification is assessed using three assessment methods to ensure candidates demonstrate both their knowledge and practical competence.
1. Written Assessment
Candidates are required to complete written assessment tasks that demonstrate their understanding of relevant legislation, licensing requirements, road safety, equality and diversity, safeguarding, customer service, and professional practice within the taxi and private hire industry.
2. Online Multiple-Choice Examination (MCQ)
Candidates must successfully complete an online multiple-choice examination. The examination is administered and invigilated remotely by a qualified assessor to ensure the integrity and authenticity of the assessment process.
3. Practical Observation of Competence
Candidates are required to demonstrate their practical skills, including the safe assistance of wheelchair users and the application of professional working practices. Practical competence may be assessed using one or more of the following methods:
Recorded Observation: Candidates record their practical performance and submit the video evidence for assessor review.
Live Observation via Microsoft Teams: The assessor observes the candidate performing the required practical tasks during a live online session.
Face-to-Face Observation: Where appropriate, candidates may attend an agreed location to complete the practical observation directly with the assessor.
Professional Discussion: Where further clarification or confirmation of competence is required, the assessor may conduct a professional discussion to authenticate the candidate’s knowledge, decision-making, and practical performance.
These assessment methods are designed to provide a flexible approach while ensuring that all learning outcomes and assessment criteria are assessed consistently and in accordance with qualification requirements.
Refund Policy
- HHF Training Ltd operates a fair and transparent refund policy. Learners may be eligible for a full refund within 14 days of purchase where no course materials have been accessed and no learning activities have commenced.
- Please note that refunds will normally not be available once course materials have been accessed, assessments have been submitted, or learning activities have commenced. Refund requests made after 14 days may be subject to the terms outlined in our Refund Policy.
- All learners are required to complete the Learner Induction Form before commencing their studies, where they will be provided with full details of the HHF Training Ltd Refund Policy and Terms and Conditions.
- For complete information, please refer to the Refund Policy available during the induction process.
★ Certificate Delivery Information
Upon successful completion of the qualification, printed certificates will be posted free of charge to UK addresses.
International learners are responsible for paying all courier charges, plus a 15% service and bank transaction fee to cover processing and handling. These fees must be settled before the certificate is dispatched.