CMI Approved Centre
Study with a CMI Approved Centre. Get course guidance, assessment and learner support through HHF Training.
About the CMI Level 3 Diploma in First Line Management and Leadership
The CMI Level 3 Diploma in First Line Management and Leadership is the broadest qualification in the Level 3 suite. Study six selected units to build knowledge for managing daily work and leading people.
Explore how organisations work, how to respond to conflict and how to lead teams. Learn to communicate with people who have an interest in your work, support change and plan your own development.
Who Is This Qualification For?
This Diploma suits experienced team leaders, supervisors and first-line managers. It helps people who lead teams, plan daily work, support change or contribute to projects.
Choose the CMI Level 3 Diploma in First Line Management and Leadership if you want a broad Level 3 route. Link what you learn to the duties you carry out at work.
Aspiring or newly appointed team leaders
Current team leaders and workplace supervisors
Experienced team members preparing for promotion
Learners seeking a recognised CMI management qualification
Professionals who want to strengthen leadership and supervisory skills
Learners preparing for higher-level CMI management qualifications
If you are unsure whether the Award, Certificate or Diploma is the right route, contact HHF Training for course guidance before enrolment.
What You Will Learn
Build knowledge to lead people and manage day-to-day work. Explore conflict, how organisations work, team leadership, communication, change and your own development as a first-line manager.
Organisational Awareness and Purpose
Learn how an organisation is structured and how decisions are made. Explore its culture, values and goals. Understand how first-line managers help turn these goals into daily work.
Managing and Leading People and Teams
Compare ways to manage and lead people. Respond to each person’s needs and learn what motivates them. Help everyone take part and support the team to do its best work.
Stakeholder Communication and Change
Build good relationships with the people who have an interest in your work. Choose clear ways to communicate. Learn how first-line managers help to plan, explain and carry out changes at work.
Professional Management Practice
Apply ideas to realistic management situations. Review your own skills and decide what to develop next. Think about how your work supports people, daily tasks and the wider organisation.
👉 Diploma Unit Structure
👉 Assessment and Assignment Feedback
Complete six written assignments, one for each selected unit. Your assessor checks the evidence against the unit’s CMI learning outcomes and assessment criteria.
There are no written exams. Each assessment is marked Pass or Refer. You receive feedback that explains what you have met and any further work needed.
Flexible Online Diploma Study
Study the online CMI Level 3 Diploma in First Line Management and Leadership with HHF. Work through six units and six written assignments at a pace that fits your work and home life.
Use clear learning materials and practical tasks to prepare your work. Ask your tutor for help throughout this first line manager Diploma course.
Flexible online access to structured learning materials
Practical team leadership and workplace activities
Clear guidance for Units 309, 330, 331, 332, 334, and 337
Assignment planning and submission support
Tutor feedback linked to CMI assessment criteria
Study that can fit around work and personal commitments
Progress support from enrolment to completion
Completion time depends on your starting point, study schedule and assignment progress.
What Is Included in the Course Fee?
What Is Included in the Course Fee?Your course fee includes the standard online learning, tutor support, assessment and quality checks for the selected six-unit Diploma route. Any optional or exceptional services will be explained before an additional charge is agreed. See the fee card for the current price.
Online access to the complete learning programme
Learning activities and assignment preparation
Expert tutor guidance and academic support
Assessment of all six required CMI units
Internal quality assurance and CMI registration administration
Certification processing following successful achievement
Any resubmission, extension or additional service outside the standard package may involve an extra fee under HHF Training terms.
Entry Requirements and Study Commitment
CMI does not specify a formal academic entry qualification for this Diploma. HHF Training assesses each applicant’s suitability and ability to study and complete assessment at Level 3. Learners should have suitable English-language skills and sufficient access to workplace or realistic management examples across the six unit areas.
A laptop or desktop computer suitable for online learning
A reliable internet connection
Word-processing software for preparing assignments
Sufficient written English and digital skills
Time to study independently and respond to tutor feedback
Access to relevant workplace examples where appropriate
What Happens After You Enrol
After enrolment, HHF Training confirms your registration details, provides induction and learning-platform access, and introduces the requirements for Units 309, 330, 331, 332, 334 and 337. You then work through the learning materials, use tutor and assignment support, submit each assessment and receive assessor feedback.
Access CMI Thrive During Your Studies
Registered CMI learners can use membership resources under the current CMI terms. These may include ManagementDirect, learning tools, career support and wider management insights.
Use them alongside your course and to plan further development.
Certification and Recognition
Complete Units 309, 330, 331, 332, 334 and 337 and meet all assessment requirements. Eligible learners then receive the CMI Level 3 Diploma in First Line Management and Leadership.
The Chartered Management Institute awards this qualification, which is regulated by Ofqual.
Awarding Organisation
Qualification Number 610/4596/2
Verify the regulated CMI Level 3 Diploma in First Line Management and Leadership on the official Ofqual Register.
Progression Opportunities
Successful completion can support progression to higher-level CMI management and leadership qualifications, greater responsibility at work or a broader operational-management role. Diploma learners are eligible for Foundation Chartered Manager status, subject to retaining CMI membership.
LEARN WITH CONFIDENCE
Why Study with HHF Training?
Study the CMI first line management Diploma online with a CMI Approved Centre. Get clear materials, tutor help and assignment guidance. Use assessor feedback to improve your work as you progress from enrolment to completion.
Flexible Online Study
Read learning materials online at times that suit you. Get tutor help with study tasks and your assignments.
Comprehensive Diploma Route
Complete six units on conflict, organisations, people, communication, change and your own development. Build knowledge you can use at work.
Expert Tutor Support
Ask experienced tutors for assignment guidance. Use their feedback to improve your work and plan your next step.
Frequently Asked Questions
It is the broadest qualification in the CMI Level 3 suite. HHF delivers six selected units on conflict, organisations, people and teams, communication, change and professional development. This Level 3 management and leadership Diploma builds knowledge for first-line managers.
It suits experienced team leaders, supervisors, shift managers and first-line managers. It also helps project officers and other staff who want to build broader Level 3 management knowledge.
Yes. Read course materials and complete practical study tasks online. Get tutor guidance and assignment support as you work through the six units.
Complete six written assignments, one for each selected unit. Your work must meet each unit’s learning outcomes and assessment criteria. There are no written exams. Decisions are recorded as Pass or Refer.
Complete Unit 309, Responding to Conflict in the Workplace; Unit 330, Organisational Awareness for First Line Managers; and Unit 331, Approaches to Managing and Leading People and Teams. Also complete Unit 332, Stakeholder Communication for First Line Managers; Unit 334, Contributing to the Management of Change; and Unit 337, Professional Development as a First Line Manager.
The six units total 410 Total Unit Time hours, including 186 guided learning hours. The weeks you need depend on your experience, study pace and assignments. Many learners aim to finish within nine months. Agree a suitable plan with HHF.
Get online materials, tutor guidance and help to plan assignments. Your assessor gives feedback and explains any further work needed. The HHF team also helps with course administration from enrolment to completion.
Explore higher-level CMI courses or broader management duties at work. Diploma learners are eligible for Foundation Chartered Manager status, subject to retaining CMI membership. Choose your next step around your role and goals.